Rudi Khoury, Executive Vice President – Customer Experience, Fisher & Paykel, explains the decision the company made and how it transformed its approach to sales.
The financial services industry has traditionally been dominated by big players with long legacies and established reputations. So when mortgage lending startup Athena wanted to make a name for itself, the business used data to take a wrecking ball to the way things have always been done.
Whether you’ve been dreaming of developing a digital marketing strategy or you’re a small business dabbling in social media and email marketing, it can be challenging to create an effective digital marketing strategy.…
Working and living at the intersection of the housed and the homeless, the haves and the have-nots, also means standing between love and hate. That’s a very fine line, says Jon Owen, Pastor…
Salesforce’s Lee-anne Knight talks with Geoff Martin, Professor of Strategy at the Melbourne Business School, on the importance of values within a company's strategy – and how you ensure the two work together.
We’ve all been making our way through the unexpected and unfamiliar for most of the year now, and those in leadership roles have had the added responsibility of bringing their teams through this…
Each year, when the holiday shopping season approaches, we share our recommendations for crafting a successful marketing strategy and preparing digital channels to reach shoppers everywhere. But 2020 is no ordinary year. The holiday season falls in the midst of a once-in-a-hundred years pandemic and an uncertain economy.
In a recent webinar launching the Salesforce State of Marketing Report, Xero Chief Customer Officer Rachael Powell shared how Xero’s marketing and customer experience functions have innovated in communications, support and product to help customers while strengthening Xero’s ability to weather the COVID crisis and prepare for post-COVID work.