Amanda is Sr. Director of Product Design at Salesforce. She brings that customer-first mindset to life by shaping the future of Service Cloud with a focus on AI, experience innovation, and global design leadership. Her passion lies in building connected, empowered teams and transforming how organizations engage with their customers through seamless, intelligent experiences.
My expertise
Amanda is is a dynamic design and product leader with 20+ years combined experience driving value, vision, strategy, operations excellence and process improvement initiatives at enterprise scale. Before stepping into her current role, she spent over a decade on the other side of the ecosystem — as a Salesforce customer, end user, product manager, and design leader — where she led digital transformation initiatives, scaled customer engagement solutions, and built high-performing teams grounded in collaboration and purpose.
