What Is Dispatch Management? Tips for Efficiency
Here’s how dispatch management can increase operational efficiency, reduce costs, and improve dispatcher and customer experience.
3 Ways to Take Your Self-Service Customer Service From ‘Meh’ to Marvelous — Quickly
Uplevel your self-service customer support with these simple tweaks.
What Is a Customer Satisfaction Survey? Importance, Types, and Tips
A customer satisfaction survey can help you get the insights you need to improve your offerings and build long-term loyalty.
3 Ways to Learn About Data, AI, and Automation
How to learn what you need to know to personalize every customer interaction with Data Cloud, Einstein 1, and the #1 CRM.
4 Ways Your Contact Center Can Get Started With Generative AI
When your agents and AI team up, they can transform customer service for everyone. Here’s how you can begin using AI in the contact center.
What Is Headless Commerce — And Why Is It So Popular?
Here's your guide to understanding common components of a headless commerce system.
5 B2B Commerce Trends Already Emerging in 2024
These B2B commerce trends will change the wave of business in 2024. Here’s what we learned from the most recent research, and what you can do to ride the tide.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Experts Predict How AI Could Impact Email Marketing
We asked marketers in the Trailblazer Community for their predictions on generative AI in email marketing, how they plan to use it, and more.
The Potential of Generative AI for Salesforce Developers
Learn the fundamental principles of generative AI and what it means for Salesforce Developers.