Mr. Arup Sarkar is a full stack Architect and developer. He has been architecting and developing core salesforce CRM applications for the last 10 years. For the past 2 years, he has been specializing in Salesforce's Data 360 and Agentforce. Being a full stack developer with strong AI capabilities, he has been developing applications in Android apps, iOS apps and Web apps.
For years, “Email-to-Case” has been the backbone of customer service. But as any developer who has managed a high-volume support org knows, raw inbound text is a double-edged sword. Without metadata, your support…
