author name
Avnish Gupta
author title https://wp-bn.salesforce.com/blog/wp-admin/post.php?post=143149&action=edit
My Background
A Product Management practitioner with 18 years of experience across CPaaS, CCaaS, and UCaaS, currently leading product strategy and GTM initiatives for Agentforce Contact Center (AFCC) at Salesforce — one of the most exciting initiatives in AI-driven enterprise communications