![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/04/BrendaBownheadshot.jpg?w=539)
author name
Brenda Bown
author title CMO, Service Cloud
My Background
Brenda Bown is the CMO of Service Cloud and the CMO of the Communications, Media, & Technology industries at Salesforce, where she leads teams focused on messaging, go-to-market strategy, campaigns and experiences. She has over 25 years of Marketing experience in global companies.
![](https://www.salesforce.com/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)