Service
Chart Your Professional Course With the New Service Career Path
Are you a customer service professional looking to level up? Now you have a new option from Salesforce.
Service
Why Workforce Management Is Key To the Contact Center Future
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
Service
Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics
Service professionals are measuring how much work it takes for a customer to get the information they need from their brand. What can you do to improve that score?
Service
What You Can Do In One Hour To Enhance Your Customer Self-Service
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
Service
Research Reveals New Customer Service Standards — Here’s What To Do About It
3,500 global consumers share their insights for U.S. service organizations.
Digital Transformation
4 Ways Service Organizations Can Become Human-Centric
Human-centric service is personal, intelligent, trusted, and inclusive service at scale. From your customers to your employees, learn the four pillars of human-centric service everyone should focus on.
Service Cloud
Changes in Online Customer Service: What Your Company Needs to Know
How is online customer service changing, and how can businesses keep up? Here are the key things you need to know to deliver exemplary customer care.
