
Chart Your Professional Course With the New Service Career Path
Are you a customer service professional looking to level up? Now you have a new option from Salesforce.
Brenda Bown is the CMO of Service Cloud and the CMO of the Communications, Media, & Technology industries at Salesforce, where she leads teams focused on messaging, go-to-market strategy, campaigns and experiences. She has over 25 years of Marketing experience in global companies.
Are you a customer service professional looking to level up? Now you have a new option from Salesforce.
If you fail to plan, then you’re planning to fail. Human creativity is critical in the customer service contact center. Planners must address these three things to set agents up for success.
Service professionals are measuring how much work it takes for a customer to get the information they need from their brand. What can you do to improve that score?
Self-service is a powerful tool for customers to quickly find answers to common questions. Ensure your self-service channels make the biggest impact with a few simple steps you can do in one hour.
3,500 global consumers share their insights for U.S. service organizations.
Human-centric service is personal, intelligent, trusted, and inclusive service at scale. From your customers to your employees, learn the four pillars of human-centric service everyone should focus on.
How is online customer service changing, and how can businesses keep up? Here are the key things you need to know to deliver exemplary customer care.
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