Understanding the gaps and alignments between human needs and technical feasibility is exactly where research is critical in the agentic era.
author name
Britta Fiore-Gartland
author title Research Architect
My Background
Britta is a research architect leading research and experience strategy for Agentforce and building trusted, human-centered AI. Her career spans enterprise, startups, and academia — building programs and teams that distill human contexts and experiences into insights and frameworks that drive product strategy and innovation.
My Expertise
Britta has expertise in enterprise AI adoption, human-AI collaboration, and the future of work. As a research leader, she blends mixed-methods research, systems thinking, and human-centered design to drive measurable results and catalyze innovation and investment.
When I'm Not Writing ...
You might find her hiking, skiing, or watercoloring, but probably more realistically, she's cheering on the sidelines of her kids' soccer games.
