David Fan

David has dedicated his professional career to helping global communications service providers innovate and transform the way they engage with their customers. David leverages his extensive technology background, implementation experiences and global exposure to develop industry enterprise software best practices. Currently, he is serving as the vice-president of product management at Salesforce, focusing on the communications industry.

Two women discuss customer retention strategies in a mobile phone call.

Communications

Inflation Isn’t Going Away, but You Can Still Keep Your Telecom Customers Happy

David Fan

October 20, 2022

Inflation is still impacting the communications industry. If you’re hiking prices, you need to give customers a reason to stay. Here’s how.

A photo of a woman lying on her back on the grass looking at a tablet: Reducing customer churn

Communications

How Technology Shows Communications Service Providers Which Customers Are About To Leave

David Fan

February 16, 2022

Reducing customer churn is easier with technology that not only shows if a customer is at risk, but why.

Enter a valid e-mail address

Select your Country

Select a state

Yes, I would like to receive the Salesforce newsletters, checked above as well as marketing emails regarding Salesforce products, services, and events. I can unsubscribe at anytime.

I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More

I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.

Please read and agree to the Master Subscription Agreement

By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.