Derek Carless

Derek Carless is Manager, Global Life Sciences Industry at Salesforce. As part of the Global Healthcare and Life Sciences team, Derek works to bring customer success to medical device, diagnostic, and biopharma companies. He has more than eight years of industry experience in operations and program management, including most recently at Medtronic.

Health Cloud

The 3 Components of Value-Based Care in Med Tech

Derek Carless

March 18, 2020

By adjusting business models, focusing on the customer, and creating deeper patient connections, medical device companies can thrive in this new world of value-based care.

Customer Experience

3 Ways Medical Device Companies Can Build Relationships With Consumers

Derek Carless

March 5, 2020

In a survey of 6,000 healthcare consumers, patients revealed exactly what they want from medical device companies — take a look at the top three findings.

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