As Director of Product Management at Salesforce, Harshal Waghmare is a visionary leader driving the evolution of Financial Services Cloud. With deep expertise in enterprise technology, he shapes the strategic roadmap empowering global institutions to unify data and automate workflows. A champion of continuous innovation, Harshal is instrumental in ushering in the agentic era, delivering purpose-built AI solutions that transform customer experiences and define the future of finance.
Why Does the 41 Billion Dollar Chargeback Crisis Require a Purpose Built Platform? If you lead service operations or a contact center at a financial institution, you know the industry is at a…
