Ismael Brown, Author

My background

Ismael Brown is the content and awareness manager for the communications and media industries at Salesforce. He amplifies customer stories across internal and external channels by producing innovative ideas. He also cultivates meaningful discussions with subject matter experts to develop evergreen content covering a range of industries.

Ismael's latest articles

An AI agent working alongside a human representative with floating task icons between them.

Blog

Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization

We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard.

Ismael Brown

A woman using a laptop and headset and using remote support software to work through a problem.

Blog

Remote Support Gives Agents a New Look Into the Customer Experience

Gone are the days of scheduling a fix a week out and having customers stick with you. Remote support software helps agents fix problems faster.

Ismael Brown

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Ismael Brown

My background

Ismael's latest articles

Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalization

Remote Support Gives Agents a New Look Into the Customer Experience

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