Why Is a Customer Engagement Platform So Important For Service?
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
Here’s how the right technology, with CRM + trusted AI + data, sets up your support team to deliver a streamlined experience that customers love.
Some service leaders swear by Net Promoter Score, while others think it’s obsolete. We asked our Trailblazer community to weigh in. Here’s what they told us.
How do you build the skills to advance your career in a changing industry? We asked three Trailblazers in field service to weigh in. Here’s what they said.
If you want to know what’s next in field service, keep an eye on augmented reality, the internet of things, mobile solutions, and generative AI.
Here’s how to create a service workflow process map — and get a complete view of the critical connections between people, systems, data, and decisions.
Turn customer interactions into insights that help your business improve with service intelligence.
Top talent resigning? Here’s how to keep their know-how from going with them and still provide great customer service.
Plus, six ways the Service Trailblazer Community can help you realize your leadership potential.
It’s the gold standard for many organizations. Find out why a growing number of service leaders are tracking this customer service metric.
Customer experience includes any interaction your customers have with your brand. Here’s how to make those touchpoints count — every time.
Whether expanding AI initiatives or testing out new capabilities, the retailers we talked to are shoring up their CRM and data initiatives first.
Get the latest articles in your inbox.