John D. Conley is the Regional Vice President for State and Local government at Salesforce. In this role, he works with public sector enterprises on their business transformation projects and cloud adoption strategies. He has helped with over 65 Salesforce implementations in the past 5 years, and iis certified as an Advanced Administrator, Service and Sales Cloud Consultant, and a Marketing Cloud Email Specialist.
CRM translates beautifully to contact tracing, largely because its digital tools and automated workflows minimize the time it takes public health officials to contact those who might have been exposed. Here's our experience with the Rhode Island Department of Health.
