As principal architect of ethical AI practice at Salesforce, Kathy develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, "Understanding your users," was published in May 2015. You can read about her current research at einstein.ai/ethics.
In this article, I will focus on mechanisms for removing exclusion from your data and algorithms. Of all the interventions or actions we can take, the advancements here have the highest rate of change.
This is part one of a two-part series about how to build ethics into AI. Part one focuses on cultivating an ethical culture in your company and team, as well as being transparent within your company and externally.
