Katie Logan

Chief Consumer Officer

Serving as Chief Consumer Officer for Piedmont Healthcare, Katie Logan is responsible for the development and execution of Piedmont's experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient-centered care, while transforming access, choice, and overall experience through both digital and traditional channels, including Piedmont’s Patient Connection Center.

Two female doctors looking at information on an ipad

Providers

Piedmont Healthcare Relies on Technology To Prioritize Patient Care

Katie Logan

June 14, 2020

As community anxiety about COVID-19 grew, Piedmont Health saw their call center inquiries skyrocket. Here's how they scaled operations to handle the influx while serving patients better experiences.

Email Enter a valid e-mail address

Select your Country

Select a state

Please read and agree to the Master Subscription Agreement

Yes, I would like to receive the Salesforce Weekly Brief as well as marketing communications regarding Salesforce products, services, and events. I can unsubscribe at any time.

Salesforce values your privacy. To learn more, visit our Privacy Statement.