Kimberly Arnold

Kimberly Arnold is the Global leader for Healthcare Payers, guiding Salesforce industry strategy and solutions for health insurance. She has worked with executives from over 70 health plans to take their performance to the next level. Kimberly brings over 25 years of business transformation experience with the last 15 years focused on healthcare. Connect with her on LinkedIn.

Health insurance companies delight members

Customer Experience

5 Ways Health Insurance Companies Can Delight Members

Kimberly Arnold

February 6, 2020

Find key findings from our Connected Healthcare Consumer report — nearly 6,000 global healthcare consumers share their perspectives on health insurance expectations.

Best Practices

Why Healthcare Payers Must Rethink Member Engagement

Kimberly Arnold

September 6, 2019

Today’s healthcare consumer wants retail-like experiences and higher expectations. Yet, most payers are failing to meet these expectations. Here's why healthcare payers need to rethink member engagement.

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Kimberly Arnold

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