Why the Future of Utilities Is All About Adding Value to Customer Experience
By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
Laura Schauer is vice president of ILLUME Advising, has nearly 25 years of experience providing strategy, customer insights, and evaluative consulting to clients within the energy sector, including utilities, public service commissions, and nonprofit organizations. Most recently she has been focusing much of her efforts in working with the ILLUME team and clients on the intersection of equitable service in an emerging clean energy space with an eye to customer engagement strategies.
By disentangling customer information siloed across multiple systems, utilities can unite marketing, sales, and service to give customers the experiences they want.
New to Salesforce?
About Salesforce
Americas
Europe, Middle East, and Africa
© Copyright 2024 Salesforce, Inc. All rights reserved. Various trademarks held by their respective owners. Salesforce, Inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States