Matthew Schnelker
Product Marketing Manager
My background
I'm a Product Marketing Manager for Salesforce Marketing Cloud, focusing on omnichannel engagement and customer loyalty.
My expertise
I have more than five years of experience within the wider Salesforce Marketing Cloud ecosystem and am passionate about helping marketers build lasting customer relationships with data and AI.
When I'm not working
When I'm not working, I enjoy outdoor activities like skiing, scuba diving and traveling with my wife.
Matthew's latest articles
Blog
Your marketing data should do more than explain what happened. It should help you decide what to do next.
Blog
Stop Making AI Slop – Build a Foundation for Authentic AI Content
Agentic AI works best when it’s architected to protect your brand’s unique identity and amplify a human-led point of view
Blog
How to Avoid the ‘Personalization Trap’: When AI Scales Errors, Not Impact
Agentic personalization only works when your customer profiles are unified and accurate
Blog
It’s Time to Redefine the Value Exchange in Loyalty – Here’s How to Do It
Well-designed loyalty programs do more than just reward and engage – they help businesses reach major goals
Blog
How to Navigate a New Era of Agentic Customer Engagement
These tips will help you move past complex tech integrations and focus on connecting with customers



