Michael Bianchi

Chief AI & Experience Strategist | IBM

My Background

As Chief AI & Experience Strategist at IBM, Michael Bianchi believes that the most powerful AI is the kind that feels human. Michael integrates agentic AI with a deep focus on Human-Centered AI (HCAI) and Experience Design. His work is grounded in Behavioral Insights, ensuring that autonomous systems enhance—rather than complicate—the journeys of customers and employees alike. An author and champion of ethical innovation, Michael specializes in building the cross-disciplinary teams and frameworks necessary to turn complex technology into seamless, high-adoption industry solutions.

Michael Bianchi

March 27, 2026

The Shift from Policy to Architecture

Consulting Partner

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