Mihir Panchal

Sr. Director, Regional Success Architect, Premier Cloud Practices

Mihir Panchal is a senior director, regional success architect for premier cloud practices. Panchal is a technology professional with decades of experience building solutions focused around customer-first methodology, including custom mobile apps and marketing technologies. He helps customers integrate multiple clouds to create data strategies that expand their business.

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Commerce

How “Order on Behalf of” (OOBO) Can Grow Sales and Improve Customer Service

Mihir Panchal

February 7, 2022

“Order on behalf of” (OOBO) solution kits for commerce and service help agents place orders for customers who need it in the buy moment. OOBOs keep support teams better informed, and help them upsell, increase shopper engagement, and alleviate abandoned carts.

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