![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/nicole20granucci.jpg?w=225)
author name
Nicole Granucci
author title Senior Director, Product Marketing
My Background
Nicole Granucci is a senior director of product marketing. An experienced service leader and customer advocate, she leads strategic programs for Service Cloud across the ecosystem of Trailblazer community, content, and events.
![](https://www.salesforce.com/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)