![](https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/09/rachel-posman.jpg?w=450)
author name
Rachel Posman
author title Director, UX Operations
My Background
Rachel Posman is a design operations leader passionate about understanding people and designing and building human-centered organizations, experiences, products, and services. Design teams are her "users." She is a service, systems and experience designer for UX teams. Rachel amplifies the impact and effectiveness of UX teams through expert orchestration of people, programs, and practice.
![](https://www.salesforce.com/blog/wp-content/themes/salesforce-blog/assets/images/author-header-greenbush@1x.png)