Rob Katz

Here’s how we designed Agentforce to make sure it’s trustworthy, reliable, and transparent.

Businesses rely on personalized digital experiences — from a special offer sent to a customer after they’ve browsed certain products, to the platforms they provide to contact customer support.  But for many companies,…

It’s necessary to build ethics into the vaccine management process since thousands of small decisions are made everyday to create smooth digital and offline experiences.