Sai is a Lead Engineer at Salesforce with 8 years of expertise in application architecture. For the past 2+ years, he has focused on the engineering behind billions of real-time events, ensuring seamless communication at scale for global customers like Meta.
For years, “Email-to-Case” has been the backbone of customer service. But as any developer who has managed a high-volume support org knows, raw inbound text is a double-edged sword. Without metadata, your support…
