What is Customer Relationship Management (CRM) technology? And what can it do for your business? Here’s what you need to know.

Leaders who establish trust with their people and inspire workplace belonging will reap the rewards of an engaged workforce, especially in times of crisis.

To plan for long-term success in an uncertain climate, West Monroe's Mike Rowland and Mike Manfredo say agile decision-making structures are key.

Salesforce partnered with Forrester Consulting to evaluate the use of CRM systems across a wide range of industries. The findings show the core challenges facing business leaders today and how they’re investing in customer-centricity for tomorrow.