SVP & GM, Order Management at Salesforce
Salman is an experienced technology executive who helps companies grow fast. He helps retailers and brands deliver great after-the-buy experiences that build loyalty and take advantage of their entire network of stores and distribution. Connect with him on LinkedIn.
Jan 08, 2020 By Salman Malik
There’s some debate on when the concept of omni-channel retail became a “thing.” Was it 2007, the year the iPhone debuted, or as early as 2003 when some major retailers embarked on the earliest paths to customer-centricity? Regardless, omni-channel retail is no longer what it was back then — the... Read More