Generative AI

Learn what ecommerce leaders are prioritizing — and how to stay ahead in a changing market.

What does the near future hold for generative AI? Experts from across the spectrum weigh in on what to expect.

Customers aren't just fed up with bad service – more of them are seeking retribution for their bad experiences, a new survey reveals. The solution: more digital empathy.

Almost 5 years ago, The Office of Ethical & Humane Use was inaugurated, setting out to achieve ethical product excellence for Salesforce.

Designing generative AI systems to have a 'human in the loop' is important to your users.

Adopting AI in email marketing can help improve open rates, increase results, and support A/B test runs. Here’s how.

Not sure where to begin your email marketing journey? These tips, simple explanations, and best practices will help.

Follow these strategies to get your AI implementation right.

Building an exceptional marketing campaign has never been more important. These tips will help you win the attention span competition in today’s changing marketplace.

Generative AI sometimes returns incorrect information, known colloquially as “AI hallucinations.” Here’s what you can do to protect your business and customers.