Protect Customer Relationships with Priority Support: A New Salesforce E-book

Does this sound familiar? As your company has grown, your software solutions have grown with you. You’ve customized systems and processes to suit your business goals. You’ve done a pretty good job of keeping ahead of technical debt. Your internal support teams are super busy but not overwhelmed. Disruptions happen but are at a minimum. Moreover, your users — salespeople, service agents, marketing managers — can do their jobs using the software you’ve got installed, and with minimal complaints.

You’re doing good, but you know you can do better.

So you bought Salesforce to build better customer experiences and change the way you do business. However, to protect those customer relationships, you need to also think about improving operations and preventing business disruption. The good news is that with more than 150,000 customers using Salesforce, often in a customized and integrated environment, we’ve learned a thing or two about what you should be looking for in a solution to your challenges.

In our new e-book, Protect Customer Relationships with Priority Support, we’ve collected some of our top tips and case studies to illustrate how you can run your business better on Salesforce.

So what should you look for?

• First, you need visibility into your platform’s performance — 24/7 if possible — so you can get earlier warnings of critical issues. And you should make sure you get technical guidance on how to fix issues before they become severe.
• Next, if something goes wrong you need the best people to start solving issues as quickly as possible. Ideally, your support team should also learn why things went wrong so you can keep them from happening again.
• And finally, you need to quarterback or “chef” the whole process. You need someone who understands your use of Salesforce to provide you with overall issue oversight, championing fast resolution of problems and making sure that you learn from each issue so you can improve overall operations and productivity. And with Salesforce innovation coming at you with every release, your champion should help you make sure you get the most out of that innovation while minimizing risk.

Download our e-book to read our top tips along with some examples of customers who have solved these challenges.