Inflation is still impacting the communications industry. If you’re hiking prices, you need to give customers a reason to stay. Here’s how.
The pandemic, and now the economy, are wearing down people’s sense of wellbeing. Here’s how to help yourself and your employees.
Cryptography is essential to data security, but what’s behind the buzzword? Join me as I take you on a journey of cryptographic exploration!
TL;DR: The performance of existing time-series forecasting methods can degrade due to non-stationarity, where the statistical distribution of time-series data changes over time. Our new DeepTime method overcomes non-stationarity issues by leveraging a…
Both sides benefit when customers become suppliers. Utilities are using this shift to increase lifetime customer value and create new revenue streams.
The traditional customer service model can be ineffective and frustrating. Here’s what happened when our agents tried case swarming for complex cases.
Volunteer time off (VTO) boosts morale, retention, and employee engagement. Here we share best practices for establishing your own program.
AUTHORS: Zeyuan Chen, Ran Xu, Luyu Yang, Donald Rose TL;DR: Many methods designed to preserve online privacy propose complex security measures to protect sensitive data. We believe that not storing any sensitive data…
Often we look to technology to protect us from cyber threats. But it's more than that.
