Salesforce AI Research doubled Agentforce memory performance by creating a framework that tracks what an AI agent remembers. Imagine the following scenario: In March, a customer tells an agent that their office is…
Medical affairs teams have a tall order. Medical science liaisons (MSLs) and medical information teams work in one of the most regulated areas of healthcare, and stakes are high. They need to give…
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Agentic AI is helping us do things we couldn’t do before. But could it also be weakening the skills we already have? To explore this tension, Salesforce researchers are studying how knowledge workers…
The AI model itself is no longer the differentiator it once was. Enterprises increasingly have access to the same powerful foundation models. What will separate the leaders is something far more valuable: the…
