We are thrilled to announce that Salesforce has achieved the prestigious ISO/IEC 22301:2019 certification, the globally recognized standard for Business Continuity Management (BCM). This milestone is a testament to our “Trust First” philosophy, guaranteeing that many of our flagship products are backed by the world’s most rigorous standards for uninterrupted service. When you build on Salesforce, you build on a foundation that is engineered to endure.
Why ISO 22301 matters to you:
ISO 22301 certifies that an organization has implemented a rigorous management system to prevent, prepare for, respond to, and recover from disruptive incidents—from cyberattacks and system failures to natural disasters. By achieving this certifications, Salesforce is providing customers with confidence in two key areas:
- Unwavering Operational Resilience: This certification validates that Salesforce has comprehensive, regularly tested plans in place to ensure the continuity of core business processes supporting products and services you rely on. It highlights our ability to rapidly recover critical functions and data to predefined acceptable levels.
- Minimized Downtime, Maximized Trust: In an era where resilience is non-negotiable, ISO 22301 is global validation that our infrastructure and operations—spanning Salesforce Services (including Sales Cloud, Service Cloud), Marketing Cloud, Slack, Tableau, Einstein Platform and Agentforce, Commerce Cloud, Heroku, Mulesoft, Data 360 (fka Data Cloud), Quip, Vlocity, Salesforce Spiff—are designed to meet the highest international benchmarks for service availability and reliability.
This new certification for business continuity complements Salesforce’s existing portfolio of trust certifications, including ISO 27001 (Information Security) and the recently achieved ISO 42001 (AI Management Systems), further solidifying its status as the most trusted provider of AI + Data + CRM on a single platform.
Salesforce Security Made Simple with Invisibles, Configurables and Enhanceables
Salesforce Security Made Simple with Invisibles, Configurables and Enhanceables
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