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Preview Winter ’21 Release Products and Features

Dive into new innovations in the Winter ’21 release including Customer 360 Audiences, Work.com customer apps, and more!

Dive into new innovations in the Winter ’21 release including Customer 360 Audiences, Work.com customer apps, and more!

Marketing Cloud’s Customer 360 Audiences helps marketers unify data to enable personalized interactions. Work.com’s customer apps include Queue Management to connect digital and in-person experiences safely, Broadcast Messaging to reach customers faster and more effectively, and Digital Trust Cards to reinforce customer trust and increase buyer confidence.

Hundreds of products and features will be available globally by October 19, 2020 to support your business. Today, you can preview Privacy Center to simplify data governance and privacy compliance and Nonprofit Cloud’s Grant Management to streamline and accelerate grantmaking.

We’re also improving existing products to meet your needs with enhancements to High Velocity Sales, Omni Supervisor, B2B Commerce on Lightning Experience, and more!

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Check out our salesforce.com/releases to explore all that Winter ’21 has to offer. From there, getting ready for the release is as easy as one, two, three:

1. Find what’s new for your company

Use the Winter ’21 Release In a Box for a slide-by-slide view of our most exciting new innovations and share Winter ’21 Release Demo Videos to help Salesforce users across your company get ready for their new tools.

2. Skill up on new products and features

Earn a new badge by taking the new Winter ’21 Release Highlights Trail or dive deep with the Winter ’21 Release Notes to get more detailed information on each product and feature.

3. Get pro tips from your peers

Join the Release Readiness Trailblazers Community, your central location for all the latest release resources and announcements across all Salesforce product areas.

Now that you’re ready, mark your calendar for October 19 when all of our Winter ’21 innovations will be available globally.

Amanda is responsible for go to market strategy for the Salesforce platform. She leads product marketing for Salesforce's three releases/year, her efforts create increased awareness and adoption of features across the platform.

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