Become an Agentic Enterprise

With plans to expand globally and a 50% jump in calls, Young Drivers needed a way to scale. Agentforce is projected to resolve 70% of inquiries, cut call times, and deliver personalized service.

Learn how Bombardier's sales team sped up lead qualification and sales with real-time insights.

Agentforce will enable us to have personalization across those customer journey pre-sales sales and after sales. Every touch point, at the right time with the right message, based on a 360° view.

People don’t want to wait to get their question answered. What would happen if the diners aren’t getting what they need? Now they’re angry. “Hey, you sloughed me off to a bot. It didn’t answer me, and I’m grumpy.” And so now when you have that interaction with a human agent, we have to dig ourselves out of this hole. Maybe we answer the question very quickly, but they’re always going to remember, “hey that didn’t work out well the first time.” The dream I have is that Agentforce answers more questions, more quickly. Success with Agentforce is deflecting the questions that our customers have, so fewer things get escalated to a human, the diners are getting their questions answered quickly, and we’re able to take care of it without a human resource.

The culture at Salesforce of being customer obsessed is a leading attribute. Salesforce is constantly innovating and constantly creating new value. I just can't say enough about how well the teams have come together to delight our customers.