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Salesforce for Technology
Accelerate product led growth and revenue
Deploy trusted AI agents across every team — product, sales, and customer success — built on open architecture that integrates with any system your developers already use, with built-in governance at every layer.
Leaders in technology power their success with Salesforce
Technology companies grow faster with Salesforce
40
%
increase in sales revenue*
Power profitable growth with Salesforce.
33
%
decrease in IT costs*
Consolidate your tech stack and integrate your data.
39
%
increase in customer retention*
Improve net revenue retention and satisfaction.
Source: FY25 Technology Customer Success Metrics
Accelerate cost-efficient growth with Agentforce
Salesforce unlocks and unifies your data so humans and agents can work together to drive customer success. Augment your workforce without increasing headcount, drive greater efficiency across every team, and rationalise your tech stack on a deeply unified platform.
Unify customer data — like engagement and usage — from any source to enable more precise segmentation and personalised acquisition journeys across channels. Agents and marketers work together to optimise tactics and convert product qualified leads (PQLs) for a seamless handoff to sales.
Boost sales success with opportunity insights, AI-powered account engagement, forecast rollups for all revenue types, and always-on autonomous lead prioritisation. Launch new revenue streams like consumption on any channel and manage quote-to-cash on a single platform for sales.
Provide self-service, while AI agents respond to FAQs and troubleshoot 24/7 so your human service agents can focus on more complex tasks and personalised service. Proactively address challenges and boost product adoption with unlocked usage data, onboarding journeys and success plans.
Grow your business with real-time insights across a deeply unified platform. Embed analytics in the flow of work and dive deeper into metrics with AI using natural language. Get accurate forecasts, understand product usage, account white space, campaign performance - and take action.
Build your technology solution with products from the Customer 360
Agentforce
Unlock a limitless digital labour force by leveraging autonomous AI agents that support employees and customers 24/7.
Sales Cloud
Improve sales rep efficiency with automated, intelligent sales tools that help your business scale.
Data 360
Activate all your customer data across Salesforce applications. Empower teams to engage customers with relevant insights and contextual data in the flow of work.
Service Cloud
Reduce churn and increase renewal rates with 360-degree views of customers and personalised service.
Slack
Slack is where humans with agents meet data, workflows and apps to deliver big results, right where people love to work.
Tableau
Empower everyone and enrich agents to make data-driven decisions with the #1 analytics platform—now on the #1 AI CRM.
Revenue Cloud
Streamline the quote-to-cash process, from catalogues and pricing to CPQ, contract lifecycle management, orders, and billing – all on the #1 AI CRM.
Your path to becoming an Agentic Enterprise in technology starts here
Agentic AI stalls when data, agents, and workflows operate in silos. Salesforce delivers a unified platform so software, hardware, and technology platform companies can move from experimentation to execution.
System of engagement
Where product launches, deals, and renewals come together
CRM-grounded signals trigger real actions — so engineering ships, sales closes, and customers stay.
System of insight
Trusted analytics across the full tech revenue lifecycle
From product adoption to revenue forecasting — insights that drive immediate, automated action.
System of agency
Autonomous agents built for the full lifecycle - from test to production
Deploy, observe, and control trusted AI agents across sales and service — without adding headcount.
System of work
The unified source that enforces security logic, and every upsell
Connect contracts, entitlements, and product usage into one single source every team acts on.
System of context
Real-time product signals that make every agent more accurate
Activate existing data lakes and product signals via zero-copy federation — no migration needed.
Get the latest industry insights from 450 tech leaders globally
Get the most out of your technology solution with thousands of partner apps and experts
Work with thousands of partners and experts to tailor your SaaS CRM solution.
When you're growing fast, hiring and training employees to keep building the capacity to serve your new customers gets to be too hard. Agentforce gives us a way to break that linear scaling model without scaling headcount at the same pace.
Philip HessCEO, reMarkable
Keep up with the latest technology trends, insights, and conversations
Report
Data + AI Trends in the Tech Industry
Guide
Unlock growth and innovation in the tech industry with AI agents
Webinar
Power Front Office Operations in High Tech with Agentforce
Report
How AI is Scaling Value Across Four Major Industries
Explore what’s next for technology at Dreamforce
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Salesforce for Technology FAQ
Salesforce for Technology allows companies to solve a variety of industry problems using the Headless 360 platform. Solutions for tech weave automation, unified data, and intelligence together to create higher efficiency across the organisation while reducing costs.
With a full suite of Customer 360 products, Salesforce offers the most comprehensive solutions for technology companies. Unlock revenue, accelerate growth, improve customer success and partner relationships with a deeply unified platform.
Salesforce's solutions for technology empower companies across software, hardware, gaming, semiconductor, marketplaces and more to solve their biggest challenges using the Customer 360.
Prioritise your biggest business challenges and learn more about our solutions: Unlock Partner Growth and Drive Recurring Revenue. Learn more about all of our products on Trailhead.
