By Philippe Hammond
Packaging is an essential part of manufacturing, whether you’re talking about feed for animals or food for humans. It’s one of several areas Premier Tech has made its speciality over the past 97 years — and an area where we continue to flourish, even during COVID-19.
Signing up a new customer can be a moment of almost fairy-tale happiness, but unfortunately not every relationship leads to a “happily ever after.”
Customers come, but customers also go. They cancel their subscription. They decide not to bother upgrading. They opt out of receiving communication...
Your first sale as a startup might feel like a minor miracle.
The second, third and fourth sale might seem like a series of happy accidents.
By the time you’re seeing a steady influx of sales, though, it’s time to stop treating them as isolated incidents and more of a guide to the ongoing health...
What we call the marketing department today is often made up of several different functions, even if you’re working within a small to medium-sized business.
There may be certain people or projects you could designate as the “demand gen” side, for example, where the aim is to get customers...
If your desk becomes too cluttered, important documents inevitably go missing. Fail to weed through your inbox occasionally and it becomes difficult to separate the email messages that require action versus those that can be ignored. A calendar is only useful as long as the schedule of meetings and...
By Jessica Bennett
We are living in the age of the Internet of Things (IoT). It’s not just our phones, tablets, and computers connected to the Internet anymore. Now our cars, thermostats, refrigerators, doorbells, and light switches can act on their own or on our command no matter where we are. IoT...
One of the most common ways to define productivity among sales teams is wrong, so let’s correct it right away.
Being productive in sales does not refer to a salesperson closing deal after deal in quick succession.
That’s an outcome. It’s crushing your quota, or boosting your win rate.
Their companies might be described as small or medium-sized, but the average SMB owner’s to-do list can loom pretty large.
Besides cultivating new customers or providing help to existing ones, the day in the life of running an SMB can also include a lot of managing, hiring and putting out various...
There may be companies hard at work at developing vehicles that drive themselves, or robots that handle factory tasks without much supervision, but customer service agents are often still far from autonomous by comparison.
Almost from the moment they arrive at a contact centre, an agent’s schedule...