Salespeople in South Africa have dealt with a year of unprecedented disruptions, new ways of working, changing customer expectations, and more. But in a landscape shrouded by uncertainty and doubt, they’ve persevered through it all.
After surveying 3,151 sales professionals in the EMEA, we learned that salespeople in South Africa have been especially proactive when it comes to tackling new challenges with bold solutions.
According to the 4th edition of the State of Sales, EMEA Mini report:
85% of salespeople in South Africa say that they’ve accelerated their digital transformation since 2019, compared to 79% of salespeople across EMEA.
89% of salespeople in South Africa state that the role of sales ops is becoming more strategic, versus 83% in EMEA at large.
84% of salespeople in South Africa say that their success metrics have changed due to current economic trends, while 79% of salespeople in the EMEA say the same thing.
82% of salespeople in South Africa say that they have new responsibilities at work due to current economic trends, as opposed to 73% in the whole EMEA.
It’s evident from these numbers that salespeople in South Africa are near the forefront of transformation. But as they evolve, where are they headed? Let’s take a look at our report to find out what’s driving salespeople in South Africa!
So far, the New Normal has seen a constant shift in customer behaviour and expectations. And it’s no secret that the businesses adapting to these shifts have positioned themselves to succeed. Agility and flexibility are increasingly important, as today’s customers expect salespeople to be able to meet them whenever and wherever they please.
The global shift towards remote working (74% of EMEA leaders are retraining reps to sell from home) and 24/7 service has empowered some organisations to better connect with their customers, while others are struggling with the transition. Digital solutions like Sales Cloud can help businesses centralise information and empower remote workforces to provide better, faster service.
Data is the new gold, and not only are companies focussing on harvesting high-quality data, but they’re also focussing on discovering the best ways to use it. Data is meaningless if companies can’t find the signal in the noise.
Solutions like Tableau are becoming more and more popular for organisations trying to make sense of their data. Tableau enables businesses to visualise their data through customisable dashboards, making it easy to analyse information and patterns.
Complex sales processes can eat up valuable time, so it’s little wonder that simplifying these processes is becoming a priority. Businesses are turning to AI technologies like Einstein to do some of the heavy lifting (82% of EMEA sales professionals say that AI improves rep visibility), while others are using the Salesforce Platform to create low-code mobile sales apps for their on-the-go employees.
The ‘next-normal consumer’ expects hyper-personalised communications, empathetic messaging, and salespeople who function as advisors. The use of AI for segmenting customers and personalising communications is on the rise across the whole of EMEA, especially amongst top performers.
According to the report, 68% of high-performing sales organisations in EMEA use AI to log sales data and customer notes, thus freeing their reps to establish more meaningful and personal relationships with their clients.
One of the key trends in the current climate is the reskilling and upskilling of the workforce. Our report shows that 59% of EMEA organisations are reskilling employees to perform different functions.
It’s critical to keep workforces connected across functions and departments. This is one of the reasons why more businesses are choosing cloud-based CRM platforms. Salesforce CRM solutions enable organisations to make their data accessible to key people across all departments in real time.
The report reflects a sales landscape that’s continually shifting to adapt to new standards. Staying agile and creating an innovative mindset are crucial for thriving in the current sales landscape, and salespeople in South Africa are at the head of the pack.
Salespeople in South Africa are not only using new strategies and technologies – they’re finding success with them – as our report shows that salespeople in South Africa are much more confident in their organisation’s ability to close deals than salespeople in EMEA as a whole.
With this confidence, a new arsenal of digital technologies, and an agile workforce, salespeople in South Africa are ready for anything!
To see more about the trends that are defining the current sales landscape, download Salesforce’s mini-report, Trends in EMEA Sales.