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Yes, Brands Can Turn Customer Service Into a Profit Centre

Patricia Staino

Consumer goods companies are up against ever-decreasing margins. Customer service can help boost your bottom line.

A female service agent sits at her desk, on top of a bar graph, to offer great customer service and profitability.

An illustration of six people walking across a large map of the world: global commerce expansion.

Entering new markets is a great way to increase your revenue and customer base. Follow our steps to achieve international commerce success.

Colourful illustration of side profiles of a group of people. Designers studying human-computer interaction learn about the human side of the equation.

The AI revolution has shifted the ways we operate, but it doesn’t change what it means to be human.

a comp manager communicating compensation changes to a sales rep

Learn how to communicate changes to your commission plans with strategy, transparency, and empathy.

Illustration of a woman giving a high five to a robot / AI agents

Silvio Savarese

AI agents and assistants have the ability to take action on a user’s behalf, but each serves a distinct purpose.

Illustration of a Black Generation Alpha member, scrolling through their phone / Gen Alpha vs. Gen Z

They’re global and super tech savvy. But that’s not all. We spoke with two leading researchers about the nuances of connecting with this new generation.

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A Small Step for the CIO, a Giant Leap for the Business

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2

My Sales Went Through the Roof — Then I Hit Rock Bottom

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Sales

Get insights, and streamline processes with the latest Sales trends, insights, and conversations.

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Sales reps in front of a bar graph going up: driving sales

Discover the keys to successfully drive top-line growth and bottom-line performance.

A salesperson carrying a briefcase sees a broken lightbulb with a lightbulb-shaped flower growing out of it: sales advice

Paul Bookstaber

Everyone makes mistakes. What you take away from them is key. Thirteen Salesblazers weigh in with their hard-won sales advice.

woman laying on couch with TV remote in her hand: subscription management

Technology can optimise the powerful model of serving up what customers want when they want it.

An illustration of a robot typing on a computer.

Christophe Coenraets

AI agents are set to become ubiquitous in our daily lives. Here's how they work and how they are transforming business and application development alike.

day in the life of AI enterprise

Here's a peek into the future of a company using AI in every corner of its business.

Salesperson shaking hands and smiling while selling to the CFO

Learn the specific steps required to successfully sell to the modern-day CFO.

What's the Revenue Impact of Using AI-Driven Marketing Strategies?

Salesforce EMEA

Boosting revenue is the ultimate goal, and leveraging AI-driven marketing strategies is essential for success. Read on to learn how.

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Service

Stay ahead of the game with the latest cutting-edge trends and expert tips, where innovation meets customer satisfaction.

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Everything You Need To Know About AI Copilots for CRM

Salesforce EMEA

AI copilots for CRM are closing the gap between staff and technology. Find out how to enable your team with advanced AI assistance.

What is Generative CRM — And What Will It Mean for Your Business?

Salesforce EMEA

Generative CRM is reshaping business processes. See how it can help your teams work more efficiently and create better customer experiences.

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