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Agentic AI and the Human Advantage: How People + AI Will Shape the Future of Customer Success

roberto galdo spotlight podcast

In this episode our host Vanessa Gentile speaks with Roberto Galdo, Chief Performance Officer at Merkle DACH

Leaders need to build AI Manifestos with a business touch, not a technology touch

Roberto Galdo, CPO Merkle DACH

In this Salesforce Spotlight episode, Vanessa Gentile sits down with Roberto Galdo, Chief Performance Officer at Merkle DACH where he leads customer success strategy and helps organizations achieve measurable business outcomes and maximize the value of AI and digital transformation.

Highlights from this episode:
✅ How AI is transforming the relationship between technology and people
✅ What it means for customer success
✅ How organizations can create trust and value in the age of autonomous agents

Now available on Spotify, Youtube and Apple Podcasts.

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