Mark Gilbey

Industry Advisor, Energy & Utilities

My Background

As Director and Industry Advisor at Salesforce, Mark partners with C-level leaders to drive utility transformation through the power of Agentic AI, data and CRM. Drawing on previous experience leading global strategic partnerships at AWS, he brings an AI-first perspective to unlocking sustainable growth and operational efficiency. Mark is dedicated to aligning technical innovation with the critical business outcomes necessary for the energy transition.

Mark Gilbey

January 7, 2026

Field Service teams are collectively challenged by administrative waste, resource shortages and legacy system fragmentation. How can Agentic AI help?

Energy and Utilities
Field Service
Service

Solar and wind energy are a couple of ways to improve energy and utility customer satisfaction by offering them what they want.

Mark Gilbey

December 17, 2025

The Era of the Agentic Utility, is a future where human expertise is seamlessly integrated with intelligent agents to manage system complexity, ensuring a stable, profitable, and net-zero compatible grid.

Energy and Utilities
AI
Agentforce

Mark Gilbey

Empowering Field Service Teams with Agentic AI

The Canary in the Grid: Why UK Energy Participants Must Now Pivot to Orchestration