Paul O'Sullivan

Digital-First, Lean, and Ethical by Design Adapting to a digital-first world requires fundamental rethinking of the essence of the company.Brian Moynihan, Bank of America’s CEO, said it best: “We’re a technology company wrapped…

Sense, Anticipate, and Respond Your business practices are your company’s habits — repeatable behaviors that enable you to scale effectively. In a product-centric world, these business practices optimise how you manufacture, market, sell, and…

Business leaders face a new kind of pressure to deliver on the promise of AI. After the excitement of 2022 and 2023 sparked numerous generative AI projects, as few as 5% have succeeded.…

Digital labour offers a whole new model for growth for UK businesses, thanks in part to the advances in agentic AI. It’s not hard to see why. With this the technology, organisations can…