AI Reserach The Agentic AI Era: After the Dawn, Here’s What to Expect Silvio Savarese January 7, 2025 The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role… AI Agentforce AI Reserach Media Combat Streaming Services Subscription Churn Like a Pro with Data and AI Alp Pekkocak December 16, 2024 Using data and AI to help give your customers what they want, when they want it can increase loyalty – and your bottom line. Customer Experience Personalisation Sales Cloud Retail Insights Our 2025 Retail Predictions: Unified Commerce and AI Agents Will Help Retailers Engage Shoppers Michelle Grant December 13, 2024 By tightly integrating data across the entire shopping journey, retailers can build a customer experience that’s fun and profitable. Commerce Service Customer Experience Thought Leadership Multi-Modal GenAI Is Transforming the Creative Industries, Discover How From a Visionary CEO — And What Comes Next Salesforce EMEA December 11, 2024 Marketers are using multi-modal GenAI in creative and innovative ways right now — Founder of cocreatd, Oliver Yonchev, explains how. Thought Leadership Marketing C-Suite Agentforce The State of AI: How We Got Here (and What’s To Come) Itai Asseo December 10, 2024 Salesforce’s Chief Scientist and Chief Futurist, who were there from AI’s earliest days, talk about its evolution, and what we can expect. Digital Transformation AI Agentforce Customer Data Cloud LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes December 4, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Automation Data Culture Digital Transformation Customer Experience How Pets at Home Bucks the Trend of AI Inaction in Europe Salesforce EMEA November 29, 2024 The opportunities for EU businesses to create value with AI are wide open — and they’re being missed by companies too slow to take action. Customer Experience Data Culture Innovation CEO Is Your Business Model Helping or Hindering AI Digital Transformation? Salesforce EMEA November 28, 2024 Learn from the failure of previous digital transformation initiatives and build a successful AI digitalisation strategy for growth. Digital Transformation Thought Leadership C-Suite Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Service Automation Data Culture Commerce Average Order Value: 10 Practical Ways to Increase Cart Size Lauren Wallace November 19, 2024 From product bundles to loyalty programmes and more, here are ten expert tips to grow average order value. Commerce Service Customer Experience
AI Reserach The Agentic AI Era: After the Dawn, Here’s What to Expect Silvio Savarese January 7, 2025 The recent launch of Agentforce marks a pivotal moment in orienting Salesforce and our customers’ businesses toward an AI-empowered future. In this emerging landscape, augmented by a network of AI agents, the role… AI Agentforce AI Reserach
Media Combat Streaming Services Subscription Churn Like a Pro with Data and AI Alp Pekkocak December 16, 2024 Using data and AI to help give your customers what they want, when they want it can increase loyalty – and your bottom line. Customer Experience Personalisation Sales Cloud
Retail Insights Our 2025 Retail Predictions: Unified Commerce and AI Agents Will Help Retailers Engage Shoppers Michelle Grant December 13, 2024 By tightly integrating data across the entire shopping journey, retailers can build a customer experience that’s fun and profitable. Commerce Service Customer Experience
Thought Leadership Multi-Modal GenAI Is Transforming the Creative Industries, Discover How From a Visionary CEO — And What Comes Next Salesforce EMEA December 11, 2024 Marketers are using multi-modal GenAI in creative and innovative ways right now — Founder of cocreatd, Oliver Yonchev, explains how. Thought Leadership Marketing C-Suite
Agentforce The State of AI: How We Got Here (and What’s To Come) Itai Asseo December 10, 2024 Salesforce’s Chief Scientist and Chief Futurist, who were there from AI’s earliest days, talk about its evolution, and what we can expect. Digital Transformation AI Agentforce
Customer Data Cloud LLMs and Copilots Alone Won’t Save You: Why You’re Doing Enterprise AI Wrong Patrick Stokes December 4, 2024 A complete AI system is cohesive and scalable, and integrates data, AI, and action to deliver concrete business outcomes. Automation Data Culture Digital Transformation
Customer Experience How Pets at Home Bucks the Trend of AI Inaction in Europe Salesforce EMEA November 29, 2024 The opportunities for EU businesses to create value with AI are wide open — and they’re being missed by companies too slow to take action. Customer Experience Data Culture Innovation
CEO Is Your Business Model Helping or Hindering AI Digital Transformation? Salesforce EMEA November 28, 2024 Learn from the failure of previous digital transformation initiatives and build a successful AI digitalisation strategy for growth. Digital Transformation Thought Leadership C-Suite
Media Human-AI Synergy in Media & Entertainment: The Next Frontier of Personalisation Ismael Brown November 21, 2024 We know technology is the future in the industry, but autonomous agents taking on actual work alongside humans is the gold standard. Service Automation Data Culture
Commerce Average Order Value: 10 Practical Ways to Increase Cart Size Lauren Wallace November 19, 2024 From product bundles to loyalty programmes and more, here are ten expert tips to grow average order value. Commerce Service Customer Experience