E-Commerce How an Omnichannel Strategy Benefits Businesses and Customers Salesforce Authors January 31, 2022 Offering a great customer experience is crucial to thrive in today’s climate. Read on to see how an omnichannel strategy benefits everyone. Commerce Digital Transformation E-Commerce Sales How to Write a Business Plan Using a Template Salesforce EMEA December 31, 2021 Writing a business plan can be overwhelming. Luckily, there are multiple resources available, including this FREE template and Trailhead. Sales Small Business C-Suite Customer Experience 7 Customer Service Principles for Businesses in South Africa Salesforce EMEA September 28, 2021 Read this blog to learn the seven customer service principles every growing business in South Africa needs to know. Customer Experience Service Service Cloud Customer Success Capgemini’s Digital Pension Solution Revolutionises the Dutch Market Salesforce EMEA September 16, 2021 Read this blog to find out how Capgemini is revolutionising the Dutch pensions' landscape with its digital pension solution. Customer Success Digital Transformation Financial Services Customer Experience How to Create a Holistic Customer View to Improve Customer Experience Salesforce EMEA September 8, 2021 Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams. Customer Experience Service C-Suite Thought Leadership Why the Future of Construction Will Be Smarter & Better Connected Salesforce EMEA August 4, 2021 Learn the latest construction trends, how the construction stimulus is accelerating the future of construction, and much more. Digital Transformation Manufacturing Thought Leadership Service 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite Service KPIs Every Customer-Centric Service Leader in South Africa Should Use Salesforce EMEA July 6, 2021 Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs. Leadership Service C-Suite Leadership Mark Ritson on the Challenges Keeping CMOs Awake at Night Salesforce UK May 28, 2021 What are the big issues keeping CMOs tossing & turning at night? This blog highlights thoughts of CMOs from the world’s leading brands. Leadership Leading Through Change Marketing E-Commerce How B2B Ecommerce Is Changing Sales and Why Is It Important? Salesforce EMEA April 20, 2021 B2B e-commerce is changing sales. Discover why it’s important for businesses to follow and best ways to reach your customers in digital age! B2B Commerce Digital Transformation E-Commerce
E-Commerce How an Omnichannel Strategy Benefits Businesses and Customers Salesforce Authors January 31, 2022 Offering a great customer experience is crucial to thrive in today’s climate. Read on to see how an omnichannel strategy benefits everyone. Commerce Digital Transformation E-Commerce
Sales How to Write a Business Plan Using a Template Salesforce EMEA December 31, 2021 Writing a business plan can be overwhelming. Luckily, there are multiple resources available, including this FREE template and Trailhead. Sales Small Business C-Suite
Customer Experience 7 Customer Service Principles for Businesses in South Africa Salesforce EMEA September 28, 2021 Read this blog to learn the seven customer service principles every growing business in South Africa needs to know. Customer Experience Service Service Cloud
Customer Success Capgemini’s Digital Pension Solution Revolutionises the Dutch Market Salesforce EMEA September 16, 2021 Read this blog to find out how Capgemini is revolutionising the Dutch pensions' landscape with its digital pension solution. Customer Success Digital Transformation Financial Services
Customer Experience How to Create a Holistic Customer View to Improve Customer Experience Salesforce EMEA September 8, 2021 Learn how to create a holistic customer view. Improve customer experiences by unifying sales, marketing, and service teams. Customer Experience Service C-Suite
Thought Leadership Why the Future of Construction Will Be Smarter & Better Connected Salesforce EMEA August 4, 2021 Learn the latest construction trends, how the construction stimulus is accelerating the future of construction, and much more. Digital Transformation Manufacturing Thought Leadership
Service 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite
Service KPIs Every Customer-Centric Service Leader in South Africa Should Use Salesforce EMEA July 6, 2021 Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs. Leadership Service C-Suite
Leadership Mark Ritson on the Challenges Keeping CMOs Awake at Night Salesforce UK May 28, 2021 What are the big issues keeping CMOs tossing & turning at night? This blog highlights thoughts of CMOs from the world’s leading brands. Leadership Leading Through Change Marketing
E-Commerce How B2B Ecommerce Is Changing Sales and Why Is It Important? Salesforce EMEA April 20, 2021 B2B e-commerce is changing sales. Discover why it’s important for businesses to follow and best ways to reach your customers in digital age! B2B Commerce Digital Transformation E-Commerce