3 Ways Generative AI Will Reshape Customer Service
What will this emerging technology mean for service teams? Here are early thoughts.
How a Customer Profile Can Unlock Big Benefits
Creating a customer profile can help SMEs build relationships, cut costs and develop game-changing products. Here’s how to get started.
How Salesforce unlocks high-value moments in hospitality
Hospitality companies need to unlock value to delight customers
5 top tips for successful digital transformation
Less than a third of digital transformation projects succeed, how can you be sure yours will?
How technology is helping the hospitality industry whip up a storm
When done right, digital transformation initiatives can help you retain valuable talent, shape a personalised customer experience (CX), and use data to rethink your products and services.
European Q1 Shopping Index Results
Read how consumers in Europe are starting to spend again, with some countries having turned positive in Q1.
The State of Sales: Ireland Edition
Ireland’s sales reps are ready to sell – here’s what they need to succeed
8-step Strategy for Discovering What the Customer Wants
SMEs that know the needs of their customers can create better offerings and drive loyalty. Here’s how to find out what your customer really wants.
Future of Customer Service is Personalised & Connected: 2023
Blending tools like automation with personalised service can help you prepare for the future of customer service.
How UAE Marketers Boost Engagement While Reducing Inefficiencies
Discover how to prepare your marketing team for success – even as customer preferences and expectations shift.