Service Cloud

Customer care helps businesses develop a loyal customer base. To improve customer care, implement strategies that exceed their expectations.

Chatbot technology is becoming a big part of our lives as consumers and in business. Here’s how chatbots are shaking customer service up.

It’s been a challenging time for sales, but salespeople in South Africa are turning to innovation. Read on to see how they’re adapting.

Read this blog to learn the seven customer service principles every growing business in the Middle East needs to know.

Read this blog to learn the seven customer service principles every growing business in South Africa needs to know.

Delivered through our partnership with AWS, any business can now deploy Salesforce services in UAE through public cloud computing.

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

With Salesforce, efficiencies of scale and personalisation go hand in hand. Read how to give customers a unique and superior experience.

Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend?

Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here.