Service Cloud

Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days.

Read this blog to find out what the gig economy and flexible workforces means for HR departments around the world.

With Salesforce Einstein, artificial intelligence is now embedded in the Salesforce Platform, making Salesforce the world’s smartest CRM.

Firms good at customer service have one thing in common: giving their agents the problem-solving prowess. Here are ways to empower yours.

Online CRM is becoming a standard solution for businesses. Here are reasons why a cloud-based CRM system gives you a competitive advantage.

The second step to perfect Sales and Marketing alignment is a piece of cake, as you finally define just what a sales ready lead looks like.