In this Salesforce Spotlight episode, we sit down with Eduardo from Medtronic, the world’s largest medical device company to unpack how his team is reshaping medical education and sales enablement across EurAsia (and in support of global operating units).
Starting from a clear problem fragmented customer touchpoints and reps “flying blind” Eduardo shares how a rapid Data Cloud + Agentforce proof of concept put training & education insights directly in the hands of the field.
Highlights from this episode:
✅ How the team delivered value in 5 weeks (field adoption signals: 84% rating 4+, 90% recommend, 100% say Salesforce value increased).
✅ The agent use cases that landed—sales-prep summaries, T&E history/recommendations, and instant follow-ups.
✅ What it really takes to scale: identity resolution, data readiness, enablement, and a 90-day pilot plan.
Now available on Spotify, Youtube and Apple Podcasts.
If you work in the Healthcare Industry and care about turning data into trust (and outcomes), this one’s for you. Tune in and join our conversation.
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