Sessions

10:50 - 11:30

Modern sales teams are facing new challenges and we have the solutions. Join us to learn how you can future proof your sales process with the latest technology - gain insights that will allow you to bridge the gap between Sales & Marketing, drive increased productivity with Quote to Cash, embrace AI and more.
Our platform has our proven Open Banking Platform at its core, leveraging best-in-class technologies from Salesforce, Mulesoft and AWS. It allows you to harness new technology to rapidly build and test your own unique, innovative propositions. Whether you’re an established bank, challenger or new entrant, Inventive Banking enables you to collaborate, rapidly developing innovative propositions and launching successful new beta businesses.
NEAS (former Nordmøre Energiverk) is a forward looking multi utilities energy company (TV, Internet, Smart Homes, Electricity) with focus on delivering more with higher satisfaction for its growing customer base. Meeting the challenges of doing this in a competitive and changing market requires an agile approach to uses and development of service processes and operational systems. Get to know their Service Cloud journey and get updated on some exciting new Service Cloud related acquisitions (MapAnything and ClickSoftware).
Laerdal and Gard will share their experiences with implementing Salesforce with us. Discussing the high and lows and sharing how to make a success of the implementation.

12:30 - 13:10

Discover how Vipps strives to continue as one of the most trusted and talked about brands in Norway. With use of Salesforce Marketing Cloud, Vipps simplifies the customer experience, helping to create new habits and earn a position in Norway that is highly valued. Moving forward, we focus on spreading our core values to all of our connections in a 1-1 personalised communication across all channels - within both distributers, partners and direct customers. Vipps calls it power of collaboration and are happy to embark on this journey with the help of Salesforce.
How does business growth and improving sales quality fit n the same boat? Sales Cloud and Salesforce CPQ is not only about products and pricing; it can cover a wide variety of use cases to increase the efficiency and quality in sales. The purpose of this session is to explain and demonstrate how Salesforce CPQ and native Salesforce Platform functionality was used to streamline the sales and contract process at Wilhelmsen Ships Service. This session is mainly targeted for sales and product leaders, contract management and pricing specialists interested in growing their business with innovative solutions.
85% of consumers say that they are willing to spend more on a product if they perceive a better customer experience. But how to find out what the customer wants and how to design the ultimate customer experience? We will give you the design thinking approach focusing on human first and how to create and design the experience in Salesforce. Personalized marketing is one of the most important tools for marketers in order to achieve relevance, get ROI and increase customer loyalty. We give you the highlights on how to achieve this with a high productivity platform such as Salesforce combined with the power of AI by using Einstein.
Your customers are more connected than ever before. The cost of poor CRM adoption isn't just about underutilized investments and missing your business goals: it's not being able to connect to your customers in a whole new way. So wherever you are in your Salesforce journey, ensuring that your implementation is set-up with Salesforce best practices is critical. It's not just about how you go live ? it's what you turn on, when you do it, and why they matter. Join this session to hear key learnings and tales from the front lines. Listen to our top Salesforce Architects as they provide strategic and technical guidance on launching epic Salesforce implementations.

13:30 - 14:10

Learn how Active Brands evaluated commerce platform, built business case and choose implementation partner. Speaker: Øyvind Haagensen, Director eCommerce & Retail, Active Brands.
Learn how Nationwide Fire Sprinklers (NFS) have digitised their Sales and Service processes with Salesforce CPQ and Field Service Lightning. With speedier sales cycles, increased productivity and improved customer experience discover how they truly are scaling with Salesforce.
Join us for a practical overview of the theory and practice of Design Thinking and how it can be used as a framework for teams to design high-adoption applications that are not only powerful, but useful, usable, and desirable.
Today's B2C buyers expect the same high standard from their B2B purchasing experiences as the would from the B2C sites as consumers. This shift presents huge opportunities for companies that embrace this change innovate. Built on the world's #1 CRM with B2B customers' needs in mind, learn how B2B solution for Commerce can help you grow revenue, reduce cost to sell and create seamless experiences across sales, service, communities and marketing, while harnessing the speed and power of the cloud.

Basecamp Oslo

Don't miss your chance to discover how the power of the Customer Success Platform and the world's smartest CRM can help you be your best.