Aamupäivän ohjelma
08:00
09:00 | Avauspuheenvuorot
Sami Lampinen, Country Leader, Salesforce
Sampo Vehkaoja, Regional Sales Director, Service Cloud, Salesforce
Sampo Vehkaoja, Regional Sales Director, Service Cloud, Salesforce
Ari Lampela, Industry Sales Lead, Google
Sumanta Saha, PhD, Industry Architecture Lead, Google
Sumanta Saha, PhD, Industry Architecture Lead, Google
Sofia Sterner-Cerdelöf, Head of Customer Care Experience EMEA, Volvo Cars
Taina Kunelius, Head of Global Contact Centers, Finnair
10:30
11:00 | Asiakaspuheenvuorot
Kimmo Kalaja, CRM Change Lead, ABB
Elina Miettinen, Manager, Customer Support Excellence, Wärtsilä
Jan Verbrugghe, Service Cloud Evangelist, Salesforce
12:10
Mikko Nurmi, Director, Entertainment and Broadband Services, DNA
Ari Hautala, Salesforce Platform Owner, Algol
Susanna Lankinen, Senior Project Manager, Salesforce Development, Cargotec
Ari Hautala, Salesforce Platform Owner, Algol
Susanna Lankinen, Senior Project Manager, Salesforce Development, Cargotec
12:30
13:00
*The event language is Finnish but this presentation will be held in English.
Service Summit Helsinki
Salesforce järjestää yhden syksyn kiinnostavimmista aamutapahtumista, joka kokoaa yhteen asiakaspalvelusta ja asiakaskokemuksesta kiinnostuneet saman katon alle.