Customer Service

 
Making sales is one thing, but if you don't keep customers happy they won't be around for long. Depending on the study you read, acquiring a new customer is thought to be between 5 and 25 times more expensive than retaining an existing one. Customer service is often considered a cost centre but, when done right, it can be transformed into a profit centre for any business. Such a vital function should be central to your business and not merely an afterthought. Our resources are designed to help you re-envision customer service, become a customer-centric company, keep customers happy and drive business growth at the same time. 
 
Customer Service is changing fast. See how your business can deliver great customer service and understand what you should focus on.
How help desk software can make customer service simple.
Customer Service is changing fast. See how your business can deliver great customer service and understand what you should focus on.
 
Learn why live chat is now an essential customer service tool and how you can deploy it successfully as part of a wider customer service solution.
Learn the ins and outs of measuring customer satisfaction. We'll take you through the trilogy of service surveys: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) and Net Promoter Score (NPS).
Learn about field service management and how field service software is implemented to improve company performance and efficiency.
 
Customer retention is vital to the success of any B2B or B2C business. This guide highlights 10 ways your business can improve customer retention today.
Understand how omni-channel customer service differs from the multi-channel approach and how you can use it to better serve your customers.
As a standard benchmark for customer loyalty, NPS is a simple yet indispensable tool for businesses looking to enhance their customer experience.