Today’s connected customers expect service to be as instant and easy as their personal conversations. Make sure that your employees are empowered to deliver mobile, conversational service with our connected platform. When you do, your customers stay happy and engaged.


Trailblazing customer service means creating personalised, conversational experiences, no matter where or how customers interact with your company.


Empower agents and managers to provide smarter service with the collaboration and productivity tools they need, as well as a complete view of the customer.


Easily share data and get complete customer insights across sales, service, marketing, and product. Even from technicians in the field.

Build service — the way your customers want it — into every part of your business, with our extensible, flexible cloud platform.


more likely to have outstanding or very good capabilities in mobile customer service*



more likely to say their service agents are completely empowered to make customers happy*



more likely to use predictive analytics in their service organization*

See more in our “State of Service” report.

* Salesforce Research “State Of Service” report.